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- Problems with Flight Centre

In Jan 2005 I received this email about problems with a trip booked in advance through Flight Centre in Papakura.


Last year in September, we booked and paid for our tickets to Darwin so we could choose what time we arrived, for Christmas. Our flight was early morning Christmas day.

We were told we did not have to confirm our tickets, twice, by Papakura flight centre. When I did just that the night before we were annoyed to find Qantas would not let us fly as tickets sold to us only had a 50 minute gap between incoming international and outgoing domestic with the result Qantas had to rebook us. Thankfully they were able to ring rental car company for us to cancel airport pickup as we landed in Darwin at 12.30pm.

Not what we wanted at all or paid for 3 months in advance. For the first flights we had to forgo N.Z. Christmas festivities thinking we would have them in Darwin but no we missed out at both ends. Leaves us rather annoyed that Flight Centre did not contact us or let us know of changes in security. Only extra cost was taxi from airport but that was only because I rang up to confirm flights even though we had been told no need to do so. If I had not rung we would have been left high and dry at the airport with a far greater cost to us. Yes we did have Insurance but that is not the point. Over the last 11 years we have had 8 overseas trips through flight centre this is the first time they have mucked up but then again this was the first time we booked in advance so we could choose our arrival time etc. did not do us any good did it?, We will think twice before booking with flight centre again.


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